Returns & Refunds

Return Window

Defective or damaged items: Contact us within 14 days of delivery.
Change of mind: Contact us within 7 days of delivery.

What Qualifies for a Refund

Defective or damaged items
If your item arrives defective or damaged, we offer a full refund or a free replacement. No return shipping is required.

Wrong item received
If you receive the wrong item, we offer a full refund or a free replacement. No return shipping is required.

Change of mind
If the item does not feel right for you, we offer a full refund when you contact us within 7 days of delivery. No return is required.

How to Request a Refund

Email us at support@silaira.com and include:

• Your order number
• A photo of the item
• A brief description of the issue or your feedback

Refund Method

Approved refunds will be issued to your original payment method within 5 business days. Your bank or payment provider may require additional time to process and display the refund.

Non-refundable Requests

Refund requests submitted after the applicable refund window, or requests without proof of purchase, are not eligible for a refund.

Our Approach

As an international brand shipping from China, we aim to provide a simple and fair experience. Our no-return-needed refund approach helps reduce unnecessary international shipping while allowing you to keep the item.