Terms of service

Terms of Service

OVERVIEW

Welcome to SILAIRA.

These Terms of Service ("Terms") describe the rules and conditions that apply when you access or use the SILAIRA website, online store, products, and services.

Throughout these Terms, the words "we," "us," and "our" refer to SILAIRA.

SILAIRA operates this website and online store to provide customers with a curated shopping experience featuring thoughtfully designed silk products.

Our store is powered by Shopify, which provides the technology platform that enables us to offer our products and services.

By visiting our website, placing an order, or using our services, you agree to be bound by these Terms of Service and our Privacy Policy.

Please read these Terms carefully. They include important information about your rights, responsibilities, warranties, and limitations of liability.

If you do not agree with these Terms or our Privacy Policy, please do not access or use our website.

SECTION 1 - ACCESS AND ACCOUNT

By using our services, you confirm that you are at least the age of majority in your country, state, or province of residence.

If you allow a minor dependent to access or use our services through your devices or account, you confirm that you have the appropriate permission to do so.

When using our website or purchasing products, you may be required to provide certain information, including:

  • Email address
  • Billing information
  • Payment details
  • Shipping information

You agree that all information you provide is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account information and for all activity conducted through your account.

You may not transfer, sell, or assign your account to another person without our written permission.

SECTION 2 - OUR PRODUCTS

At SILAIRA, we make every effort to accurately represent our products through detailed descriptions, images, and product information.

However, please note that:

  • Colors may appear slightly different depending on your device settings and screen display.
  • Natural silk characteristics may result in minor variations in texture, appearance, or finish.

These natural variations are part of the beauty of silk and do not affect product quality.

Product descriptions, pricing, availability, and other information may be updated or changed at any time without notice.

We reserve the right to:

  • Modify or discontinue products;
  • Limit product quantities;
  • Restrict sales to certain individuals, regions, or jurisdictions when necessary.

SECTION 3 - ORDERS

When you place an order with SILAIRA, you are submitting a request to purchase our products.

Orders are not considered accepted until payment has been successfully processed and we confirm your order.

We reserve the right to accept or decline any order for reasons including:

  • Product availability;
  • Payment issues;
  • Suspected fraudulent activity;
  • Incorrect pricing or product information.

Please carefully review your order details before completing your purchase.

Once your order has entered processing or fulfillment, we may not be able to modify or cancel it.

If you need assistance, please contact us as soon as possible and we will do our best to help.

Your purchases are subject to our Refund Policy.

Products purchased from SILAIRA are intended for personal use and are not permitted for unauthorized resale.

SECTION 4 - PRICES AND PAYMENT

All prices, discounts, and promotions are subject to change without notice.

The price charged for your order will be the price displayed at the time of purchase and confirmed in your order confirmation email.

Unless otherwise stated, product prices do not include:

  • Shipping fees;
  • Taxes;
  • Customs duties;
  • Import charges.

Customers are responsible for any applicable customs fees or import charges required by their country.

You agree to provide accurate and complete payment information for all purchases.

You confirm that:

  • You are authorized to use the payment method provided;
  • Your payment information is accurate;
  • All charges related to your order will be paid.

SECTION 5 - SHIPPING AND DELIVERY

At SILAIRA, we work carefully with our shipping partners to provide a smooth international delivery experience.

After your order has been shipped, we will provide available tracking information.

Delivery times are estimates and may vary due to factors including:

  • Shipping carrier delays;
  • Customs processing;
  • Weather conditions;
  • Events outside our reasonable control.

While we cannot guarantee exact delivery dates, we will make reasonable efforts to assist you if delivery issues occur.

SECTION 6 - INTELLECTUAL PROPERTY

All content on the SILAIRA website, including but not limited to:

  • Brand name;
  • Logos;
  • Product designs;
  • Text;
  • Images;
  • Graphics;
  • Videos;
  • Website layout;
  • Other materials;

is owned by SILAIRA or its licensors and is protected by applicable intellectual property laws.

You may use our website only for personal, non-commercial purposes.

You may not reproduce, distribute, modify, copy, sell, or commercially use any part of our website or content without our written permission.

All SILAIRA trademarks, designs, names, and brand elements remain the exclusive property of SILAIRA.

SECTION 7 - THIRD-PARTY SERVICES

We may provide access to third-party tools or services through our website.

These services are provided by third parties, and SILAIRA does not control or guarantee their availability, performance, or accuracy.

Your use of third-party services is at your own discretion and subject to the terms and policies of those providers.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience only.

SILAIRA is not responsible for:

  • The content of third-party websites;
  • Their privacy practices;
  • Their products or services;
  • Any loss or damage resulting from your use of third-party websites.

Please review third-party policies before engaging with external services.

SECTION 9 - SHOPIFY RELATIONSHIP

SILAIRA is powered by Shopify, which provides the platform technology that allows us to operate our online store.

However, all purchases made through our website are transactions directly between you and SILAIRA.

Shopify is not responsible for:

  • The products purchased from SILAIRA;
  • Product quality;
  • Customer service matters;
  • Any issues arising from transactions between you and SILAIRA.

SECTION 10 - PRIVACY POLICY

Your privacy is important to us.

Any personal information collected through our website is handled according to our Privacy Policy.

Because our store is hosted on Shopify, certain information may be processed by Shopify and service providers in order to:

  • Complete transactions;
  • Provide website functionality;
  • Improve customer experience.

Please review our Privacy Policy for more information about how your information is collected and used.

SECTION 11 - CUSTOMER FEEDBACK

If you submit reviews, comments, suggestions, photos, or other feedback to SILAIRA, you allow us to use this content to:

  • Improve our products;
  • Understand customer experiences;
  • Share customer feedback through our marketing channels.

You confirm that:

  • You own the rights to the content you submit;
  • Your feedback does not violate the rights of others;
  • Your submission is accurate and lawful.

We reserve the right to remove feedback that violates applicable laws or these Terms.

SECTION 12 - ERRORS AND INFORMATION ACCURACY

Occasionally, our website may contain errors, inaccuracies, or omissions related to:

  • Product information;
  • Pricing;
  • Promotions;
  • Availability;
  • Shipping information.

We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information when necessary.

We may make these corrections without prior notice.

SECTION 13 - PROHIBITED USES

You may use our website and services only for lawful purposes.

You agree not to use our website or services:

  • For any illegal purpose;
  • To violate applicable laws or regulations;
  • To infringe upon the intellectual property rights of SILAIRA or others;
  • To submit false, misleading, or fraudulent information;
  • To interfere with the operation, security, or functionality of our website;
  • To upload viruses, harmful code, or malicious software;
  • To collect or misuse personal information from other users;
  • To impersonate another person or organization;
  • To engage in activities that may harm SILAIRA, Shopify, our customers, or our services.

We reserve the right to restrict or terminate access to our services if we reasonably believe that these Terms have been violated.

SECTION 14 - AUTOMATED ACCESS AND AGENTS

Our services may not be accessed or used by automated systems, software agents, bots, or similar tools unless such access is authorized by SILAIRA.

Any authorized automated access must:

  • Clearly identify itself;
  • Follow applicable technical requirements;
  • Respect our website security measures;
  • Not interfere with normal website operation.

We reserve the right to limit or block automated access that may negatively affect our services or customer experience.

SECTION 15 - TERMINATION

We may suspend or terminate your access to our services if we determine that you have violated these Terms or applicable laws.

Termination does not affect any obligations or responsibilities that arose before termination.

The following sections will continue to apply after termination where applicable:

  • Intellectual Property;
  • Customer Feedback;
  • Disclaimer of Warranties;
  • Limitation of Liability;
  • Indemnification;
  • Governing Law;
  • Other provisions that are intended to remain effective.

SECTION 16 - DISCLAIMER OF WARRANTIES

We make every effort to provide accurate information and high-quality products.

However, our website and services are provided on an "as available" basis.

To the fullest extent permitted by applicable law, SILAIRA does not guarantee that:

  • Our website will always operate without interruption;
  • Information on our website will always be complete or error-free;
  • Products will meet every individual preference or expectation.

Certain laws may provide additional consumer rights that cannot be excluded.

SECTION 17 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, SILAIRA and its partners, employees, affiliates, service providers, and licensors will not be responsible for indirect, incidental, special, or consequential losses arising from:

  • Your use of our website;
  • Your purchase or use of our products;
  • Delays or interruptions outside our reasonable control;
  • Errors or omissions in website content.

This limitation does not exclude any rights or protections that cannot legally be excluded under applicable consumer protection laws.

SECTION 18 - INDEMNIFICATION

You agree to protect and hold SILAIRA, Shopify, and their affiliates, partners, employees, and service providers harmless from claims, losses, damages, or expenses arising from:

  • Your violation of these Terms;
  • Your violation of applicable laws;
  • Your misuse of our services;
  • Your infringement of another party's rights.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

All remaining provisions will continue to remain valid and enforceable.

SECTION 20 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, and other policies published on our website, represent the complete agreement between you and SILAIRA regarding your use of our services.

These Terms replace any previous agreements, communications, or understandings relating to our services.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our written permission.

SILAIRA may transfer or assign its rights and obligations under these Terms as part of business operations, restructuring, or other circumstances without requiring your prior approval.

SECTION 22 - GOVERNING LAW

These Terms and any agreements related to our services shall be governed by and interpreted according to the laws applicable to SILAIRA's registered business location.

You and SILAIRA agree that any disputes will be handled according to the applicable courts and legal procedures of that jurisdiction.

SECTION 23 - HEADINGS

Section headings are provided only for convenience and do not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

We may update or modify these Terms from time to time.

The latest version will always be available on this page.

Any significant changes will be communicated where required by applicable law.

By continuing to use our website after changes are posted, you agree to the updated Terms.

SECTION 25 - CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us.

SILAIRA

Email: silaira999@gmail.com

Business Location:

Suzhou, Jiangsu, China


Thank you for choosing SILAIRA.

We are committed to creating thoughtful silk essentials that combine comfort, quality, and timeless design.